[rt-users] Twist on "User could not be created: Email address in use"

[Senoner Samuel]

Have you tried to search in the user list by e-mail address or part of
it?

Samuel 


-----Original Message-----
From: Mike Patterson [mailto:mikep at uclink.berkeley.edu] 
Sent: Tuesday,23 September,2003 15:45
To: rt-users at lists.fsck.com

I'm very fortunate to have had our old ticketing system crash so I can
quickly bring RT into production :-)

The problem is a few bugs in the build RT 3.03 (RedHat 7.3, Perl 5.61,
Apache2, FastCGI, MySql 4.013) Yes I know, I should update Perl and RT
(which is in progress on a FreeBSD machine) but I need a work around
now.

So I have a common problem of trying to transform someone who submitted
an email into a privelged user. 
The typical fix for this is Configuration:Users:Select Users and check
the "include disabled users in search" box.
However this doesn't seem to work in my particular build.  You search
and it doesn't display anything.

Because the typical fix doesn't work for me I started browsing the db
tables:
Users, GroupMembers, CachedGroupMembers, and I can't figure out what
flags allow a user to be priveleged.
Do they need become a member of a priveleged users group (which ID?)
What's the deal with CachedGroupMembers?  If I modify GroupMembers what
needs to restart for the update to happen?

Thanks,
Mike

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