[rt-users] Deleted tickets re-open

[Ruslan U. Zakirov]

Vassilios Ioannidis wrote:

> Hi,
>
> I am testing RT 3.0.4 and I noticed something I did not expect.
> Let's assume I delete the ticket [RT#199] (status -> deleted). RT 
> tells me that the status changed from open to deleted. Good.
> However, if an email is sent to RT with [RT#199] in the subject line, 
> the ticket re-appears in RT and all its history is there !
> I thought that deleted meant ... deleted ! Does it mean that deleted 
> tickets still exists in RT ? 

Yes. It's still in RT.
By RT ideology you don't have needs in deleing tickets.

>
>
> The other way I found to reveal deleted tickets is by changing the 
> ticket id directly in the URL:
> http://www.yourdomain.com/Ticket/Display.html?id=199
>
> is this correct ? And if this behavior is correct, is there a way to 
> 'really' delete tickets ? 

There is contribution for this in inet. It was somewhere on this list.

> Thanks,
>
> Vassilios