[rt-users] Help with error

[Jesse Vincent]

TicketObj should be TransactionObj there.

Did that come out of core RTIR? If so, it needs to be fixed up.


On Thu, Sep 25, 2003 at 01:43:38PM -0400, Dan Fiorito wrote:
> Ok here is the offending scrip
> 
> Condition =  On Status Change
> 
> No Custom Condition defined
> 
> Action = User Defined
> 
> Custom action preparation code:  1
> 
> Custom action cleanup code:
> 
> # ------------------------------------------------------------------- #
> if ($self->TicketObj->NewValue eq 'resolved' or 
>     $self->TicketObj->NewValue eq 'rejected') {
>   my $members = $self->TicketObj->Members;
>   while (my $link = $members->Next) {
>     my $member= $link->BaseObj;
>     if ($member->QueueObj->Name eq 'Blocks' or
>         $member->QueueObj->Name eq 'Investigations' or
>         $member->QueueObj->Name eq 'Incident Reports') {
>       $member->Resolve();
>     }
>   }
> }
> # ------------------------------------------------------------------- #
> 
> 
> Template:  Global Template: Blank
> 
> 
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
> Sent: Thursday, September 25, 2003 11:14 AM
> To: Dan Fiorito
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Help with error
> 
> 
> You've got SCRIP #31 that is User defined.
> And in Action commit block this scrip call NewValue function on object 
> that have type RT::Ticket, but RT::Ticket don't have such method. Cat
> here this block if you want.
>     Best regards. Ruslan.
> 
> Dan Fiorito wrote:
> 
> >Can someone help with this error in apache. Not sure on where to start 
> >to fix it.
> >
> >RT 3.0.5
> >Apache 1.3.28 modperl statically compiled
> >Perl 5.8
> >
> >Thanks
> >
> >[Wed Sep 24 09:45:02 2003] [error]: Scrip 31 Commit failed: 
> >RT::Ticket::NewValue Unimplemented in RT::Action::UserDefined. ((eval
> >1945) line 3)
> > 
> >Stack:
> >  [/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:457]
> >  [(eval 1945):3]
> >  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:207]
> >  [/opt/rt3/lib/RT/Scrip_Overlay.pm:409]
> >  [/opt/rt3/lib/RT/Scrip_Overlay.pm:344]
> >  [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
> >  [/opt/rt3/lib/RT/Ticket_Overlay.pm:3799]
> >  [/opt/rt3/lib/RT/Ticket_Overlay.pm:3908]
> >  [/opt/rt3/lib/RT/Ticket_Overlay.pm:3317]
> >  [/opt/rt3/lib/RT/Interface/Web.pm:944]
> >  [/opt/rt3/lib/RT/Interface/Web.pm:1066]
> >  [/opt/rt3/share/html/RTIR/Incident/BulkReply.html:125]
> >  [/opt/rt3/share/html/RTIR/autohandler:2]
> >  [/opt/rt3/share/html/autohandler:182]
> > (/opt/rt3/lib/RT/Action/UserDefined.pm:59)
> >_______________________________________________
> >  
> >
> 
> 
> 
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> 

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