[rt-users] Re: automatically including initial requestor email's CCs as CCs

[amy at real-time.com]

On Tue, Sep 30, 2003 at 11:22:59AM -0400, Boris-Michel Deschenes (bmdeschenes at ubi.com) wrote:
> 
> > > I tried this myself but can't get it to work.  I've tried all the
> > > following my my RT_SiteConfig.pm:
> > >
> > > Set($ParseNewMessageForTicketCcs , 1);
> > > Set($ParseNewMessageForTicketCcs , true);
> > > Set($ParseNewMessageForTicketCcs , 'true');
> > >
> > > Please let me know what I'm doing wrong.  Thanks.
> >
> >you could start by telling us what doesn't work. Specifically, are
> >people who were cc'ed on the original mail not getting added as ticket
> >CCs, or are they not getting follow-up messages? If only the latter,
> >check your scrips.
> >
> >seph
> 
> I got the same problem and on my side, the people cc'ed on the original mail
> are not added as ticket CCs. plain and simple. any idea how to obtain debug
> info on this?

Same with me - they are not added as ticket CCs.
-- 
Amy Tanner
amy at real-time.com