[rt-users] email notification problem

[Hodge, Jeff F (ECIII)]

rt3.04/sendmail/mysql4.014/ap1.38/modperl1.28

I checked the logs and didn't find an answer to my specific situation....

I'm having issues with the email notifications.  I have set up the aliases
for each queue there is one for correspond and one for comment.

When creating new tickets, if I add emails to the CC feild a notification is
NOT sent out.  
If I comment on the ticket the notification email is again NOT sent out

However if I comment on a ticket and add a name to the cc field a
notification DOES get sent out.

This leads me to believe that the RT-mailgate --comment works, but the
--correspond doesn't work.  Here is my aliases..   Any ideas?


# rt mail gateway setup

rt:"|/opt/rt3/bin/rt-mailgate --queue 'IT' --action correspond --url
http://rt.myserver.com"
rt:"|/opt/rt3/bin/rt-mailgate --queue 'Sales'--action correspond --url
"http://rt.myserver.com"
rt:"|/opt/rt3/bin/rt-mailgate --queue 'Marketing'
--action correspond --url "http://rt.myserver.com"
rt:"|/opt/rt3/bin/rt-mailgate --queue 'Critical Issues
Response' --action correspond --url "http://rt.myserver.com"

rt:"|/opt/rt3/bin/rt-mailgate --queue 'IT'  --action comment --url
http://rt.myserver.com"
rt:"|/opt/rt3/bin/rt-mailgate --queue 'Sales' 
--action comment --url "http://rt.myserver.com"
rt:"|/opt/rt3/bin/rt-mailgate --queue 'Marketing' 
--action comment --url "http://rt.myserver.com"
rt:"|/opt/rt3/bin/rt-mailgate --queue 'Critical Issues
Response'  --action comment --url "http://rt.myserver.com"




tks

-Jeff
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