FW: [rt-users] On correspond doesn't send mail

Senoner Samuel Samuel.Senoner at eurac.edu
Thu Apr 8 05:27:52 EDT 2004

Scripts are ok, and it's not the actor problem.....

What do your logs say?
You can activate them in siteconfig, there is also the path where the log is saved.


-----Original Message-----
From: Jean-Yan Beube [mailto:jeany.berube at adsinc.ca]
Sent: Wednesday,07 April,2004 19:34
To: Senoner Samuel
Subject: RE: [rt-users] On correspond doesn't send mail

Sorry, it wasn't clear enough.

The requestor sends an email to RT.

RT creates a ticket, and notify the requestor (Autoreply)

I log into the web interface, and I add a reply to this ticket, but no email is sent to the requestor.

I have these scrips activated:
On Correspond Open Tickets with template Blank On Create Autoreply To Requestors with template Autoreply On Create Notify AdminCcs with template Transaction On Correspond Notify AdminCcs with template Admin Corresponde On Correspond Notify Requestors and Ccs with template Correspondence On Correspond Notify Other Recipients with template Correspondence On Comment Notify AdminCcs as Comment with template Admin Comment On Comment Notify Other Recipients as Comment with template Correspondence On Resolve Notify Requestors with template Resolved On Owner Change Notify Owner with template Autoreply On Transaction Notify Requestors and Ccs with template Correspondence

Is the problem in my scrips? 

On Wed, 2004-04-07 at 12:02, Senoner Samuel wrote:
> If you correspond to RT who doesn't get the mail?
> If it's you it because you probably have set in siteconfit notifyactor to undef or 0.
> If its' somebody else, for example the requestor or the owner you have to look if you have a script on correspondence notify requestor or owner.
> Samuel
> -----Original Message-----
> From: Jean-Yan Beube [mailto:jeany.berube at adsinc.ca]
> Sent: Wednesday,07 April,2004 15:39
> To: RT users
> Subject: [rt-users] On correspond doesn't send mail
> hi
> I can send mail to RT and I receive the autoreply.
> When I resolve a ticket, the resolved mail is sent.
> If I correspond to RT, if I add something by email, it will be added to the ticket, as I can see by the web interface, but no mail is sent!
> Can someone help?
> (Sorry for my poor english, i'm more used to french ;) )
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