[rt-users] Help with Unprivileged user

phillip phillip at reportstar.net
Thu Apr 8 06:59:46 EDT 2004

and how do I make them to see only tickets that they own and not somebody 
else's tickets lets say the sales department operator must not see the 
network manager ticket how do i go doing that.

I have tried it with making them privileged user but it doesn't help or maybe 
i doing it the wrong way, I don't know u tell me!

On Wednesday 07 April 2004 11:42 am, Todd Chapman wrote:
> Why does everybody always want to give priveleges to
> an unprivileged user? Just make them privileged and
> then give them the necessary rights.
> On Wed, Apr 07, 2004 at 10:20:25AM -0400, phillip wrote:
> > Hi I'm running RT 3.0.9  and i want my unprivileged  user to be able to
> > take tickets from the queue and own them but i don't want the user to see
> > other tickets that other users own, so far i got the user to only create
> > a ticket, and see the ticket but i can't get the user to take tickets and
> > see queue. I have assigned this rights to the unprivileged user but still
> > they don't show.So how do i accomplish this want i want.
> >
> > Thanks for replying in advance
> >
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