[rt-users] Whats the default encoding on attachments in RT?

Phillip Knowles PKnowles at nubridges.com
Fri Apr 9 16:14:51 EDT 2004

I am experiencing this same issue......both .pdf and .doc are corrupt
once they have been save as an attachement in RT.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan U.
Sent: Wednesday, February 11, 2004 8:34 AM
To: James
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Whats the default encoding on attachments in RT?

James wrote:
> I'm not sure if this is and RT issue or not, but I'll ask anyway.
> When I attach a document to a ticket in RT 3.06 it appears as
> when it is received on the other end.
> Both Open Office and MS Word ask what type of encoding I would like to
> use to open the file with.
> Is this something that is set in RT configs??
I think you _want_ update you RT to latest version.

RT should not change binary(Office files are binary) attachments at all.

It should save it as is and send it as is. RT has configs only for text 
parts of outgoing emails. RT store text as UTF-8 in DB. WebUI uses only 
UTF-8. Outgoing emails could be in any(cofigurable) encoding by default 
it's UTF-8, you can change it to another only if all correspondence feet

in its charset.

So it's bug.
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