[rt-users] error when searching (long)

Palle Girgensohn girgen at pingpong.net
Thu Apr 1 08:31:20 EST 2004


Hi,

When searching I get an error. "no connection to syslog available at" seems bogus, since I get a lot of stuff in my syslog, see below. It seems FastCGI tries to write to /dev/conslog, that is stupid. FreeBSD has a symlink /dev/log -> /var/run/log, which is a unix domain socket.

Logging configuration is not altered from default, i.e.

Set($LogToSyslog    , 'debug');
Set($LogToScreen    , 'error');
Set($LogToFile      , undef);
Set($LogDir, '/usr/local/rt3/var/log');
Set($LogToFileNamed , "rt.log");    #log to rt.log

I have no errors in the database log, all it does is fetch the session object and updates it.

After logging in, I click "Tickets" choose for example "Queue is XXX" and click search. Boom. I expect that the syslog error is not the real error, but this is all I get, right?

I run RT 3.0.10, Freebsd 4.9, postgresql 7.4.2, perl 5.8.3. FastCGI.

Help appreciated!

/Palle

--------------
Here's the on screen error:

error:  	no connection to syslog available at /usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
context:  	
...  	
187:  	# whether they should generate a full stack trace (confess() and cluck())
188:  	# or simply report the caller's package (croak() and carp()), respectively.
189:  	# confess() and croak() die, carp() and cluck() warn.
190:  	
191:  	sub croak { die shortmess @_ }
192:  	sub confess { die longmess @_ }
193:  	sub carp { warn shortmess @_ }
194:  	sub cluck { warn longmess @_ }
195:  	
...  	
code stack:  	/usr/local/lib/perl5/5.8.3/Carp.pm:191
/usr/local/lib/perl5/5.8.3/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.3/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT/Tickets_Overlay.pm:902
/usr/local/rt3/lib/RT/Interface/Web.pm:602
/usr/local/rt3/share/html/Search/Listing.html:101
/usr/local/rt3/share/html/autohandler:196

raw error



no connection to syslog available at /usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77

Rest of message in  gzipped attachment (40K limit in this maillist)



------------------------
Here's info from syslog:

FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr  1 12:59:18 2004] [error]: Do not know how to thaw data with code `F' at /usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm line 542
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: FreezeThaw::thawScalar(0) called at /usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm line 679
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: FreezeThaw::thaw('FrT%3B%402%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%
m line 898
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 897
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: RT::Tickets::ThawLimits('RT::Tickets=HASH(0x96345b4)','FrT%3B%402%7C%256%7C
sr/local/rt3/lib/RT/Interface/Web.pm line 602
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Commands::ProcessSearchQuery('ARGS','HASH(0x9853fac)') called at /usr/local/rt3/share/html/Search/Listing.html line 101
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Commands::__ANON__('CompileRestriction',1,'OwnerOp','=','Prior
 /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 134
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x92565
'Action','Search
Mason/Request.pm line 1074
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 1068
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Request::comp('undef','undef','CompileRestriction',1,'OwnerOp'
b/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 760
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0x986368c)'
ion','Search',..

FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Commands::__ANON__('CompileRestriction',1,'OwnerOp','=','Prior
 /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 134
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f80f
'Action','Search
Mason/Request.pm line 1069
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 1068
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Request::comp('undef','undef','undef','CompileRestriction',1,'
/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 297
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x986368c)') called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 183
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 183
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x986368c)'
/Interp.pm line 207
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::Interp::exec('undef','undef','CompileRestriction',1,'OwnerOp',
/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 121
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 121
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8def17c)'
l/5.8.3/HTML/Mason/CGIHandler.pm line 76
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x
/rt3/bin/mason_handler.fcgi line 54
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr:      eval {...} called at /usr/local/rt3/bin/mason_handler.fcgi line 54
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Stack:
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/lib/perl5/5.8.3/Carp.pm:192]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm:542]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm:679]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/rt3/lib/RT/Tickets_Overlay.pm:898]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/rt3/lib/RT/Interface/Web.pm:602]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/rt3/share/html/Search/Listing.html:101]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [/usr/local/rt3/share/html/autohandler:196]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: (/usr/local/rt3/lib/RT/Tickets_Overlay.pm:902)
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: stream /dev/conslog is not writable at /usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: console is not writable at /usr/local/lib/perl5/site_perl/5.8.3/Log/Dispatch/Syslog.pm line 77

-- 
Palle Girgensohn

Ping Pong AB
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