[rt-users] Web Interface: Access user

Jean-Yan Beube jeany.berube at adsinc.ca
Thu Apr 1 09:02:09 EST 2004

On Wed, 31 Mar 2004, Jean-Yan Beube wrote:

> I'm running RT on apache 2 with FastCGI support, but when i try to
> connect with my browser i get this:
> Forbidden
> You don't have permission to access /index.html on this server.

It seems that you hava a "permission" problem... try to check what are
permissions of index.html (is it readable to anyone?)

Next time, provide a little bit more information, or better, try looking
at apache's error.log, syslog ... you might get more info there.

        Paulo Matos
 ----------------------------------- ----------------------------------
|Sys & Net Admin                    | Serviço de Informática           |
|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596             |
|Universidade Nova de Lisboa        | Fax: +351-21-2948548             |
|P-2829-516 Caparica                | e-Mail: pjsm at fct.unl.pt          |
 ----------------------------------- ----------------------------------

I tried to give 777 permission on every file and folder involved in the
RT process

Jean-Yan Beube wrote:
> [warn] FastCGI: server "/opt/rt3/bin/mason_handler/.fcgi" terminated
> calling exit with status '25'

Does it really say "mason_handler/.fcgi"? With the slash and all?

I'm sorry, it is my mistake. There is no extra slash.

My feeling is that it has something to do with FastCGI trying to start a
FCGI server. Is it possible?

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