[rt-users] Performance issues when viewing tickets with attachments

Mike White myk1 at ptgrey.com
Thu Apr 1 12:22:59 EST 2004

Hi Everyone,

Has anyone noticed significant performance improvements in viewing 
tickets with attachments with RT 3.0.10?

Does anyone know if the fix that Jesse mentions below got implemented?


Jesse Vincent wrote:
> On Wed, Dec 03, 2003 at 01:02:44PM -0800, Mike White wrote:
>>Hi all,
>>We've noticed that the time it takes to display a ticket after clicking 
>>on it is significantly greater when that ticket has one or more 
>>attachments in one item of correspondence.  (ie, 1 second vs. 6 seconds.)
>>Why would it need to grind away just to display a ticket?  Is there a 
>>solution for this? 
> It's an issue that we're already aware of. Fixing it requires
> some fairly deep work that isn't currently scheduled for any time soon.
> The short version is that the database abstraction layer fetches whole
> rows from the attachments table (rather than lazy-loading the Content
> column) when listing off transaction attachments. I think we know how
> to fix it, when we do, but it's probably two or three days work that
> involves both RT and DBIx::SearchBuilder
> 	-jesse

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