[rt-users] custom condition
Bauer, Felix
bauer at dmsb.de
Fri Apr 2 08:06:24 EST 2004
Hi,
I'm a bit stuck with my scrip. maybe I'm missing the docs or they r too
thin (only had a look in the wiki, ML and the pdf).
I'd like to have a scrip which sends an email to the requestor if the
status changed to open (only for open). Since I have no
idea where to put that condition, I thought about the custom condition
(sounds right imho) and tried
condition: On Status Change
custom condition:
if ($Transaction->NewValue ne 'open') {
# well, here should be something that stops this scrip from
processing
}
action: autoreply
stage: TransactionCreate
vorlage: global template: status change
but I just don't know how to stop the scrip from processing. I tried
different returnvalues, exit-codes but I always
get the emails for every status change.
please point me to a piece of docs where I can read _more_ about
scrip-coding or maybe a small hint for current
problem.
thx
-fe
More information about the rt-users
mailing list