[rt-users] CustomFields in At A Glance Page

[Dale Bewley]

Well, I just discovered that if I specify the customfield by id then it
works.

I thought I found the problem:

In Ticket_Overlay.pm sub CustomFieldValues there is this call
       $cf->LoadByNameAndQueue(Name => $field, Queue => $self->QueueObj->Id);

And in CustomField_Overlay.pm sub LoadByNameAndQueue there
is this which at first I thought would out the field name but
testing doesn't bear that out.

    my %args = (
        Queue => undef,
        Name  => undef,
        @_,
    );


On Fri, 2004-04-02 at 10:49, Dale Bewley wrote:
> I'm using RT 3.0.9
> 
> I've copied rt/share/html/Elements/MyTickets to
> rt/local/html/Elements/MyTickets then added
> 
>         <TD>
>         <%$Ticket->QueueObj->Name%>
>         <%$Ticket->FirstCustomFieldValue('SubQueue') || 'x'%>
>         </TD>
> 
> And even for tickets that have a value in the 
> global CF named SubQueue, I only get 'x'. My CF's are of "Select one value" type.
> 
> After I get this working I want to get this CF to show up on the search
> page by altering rt/local/html/Search/Elements/TicketRow and
> TicketHeader. So far I get no value returned there either.
> 
> Any ideas?
> 
> 
> 
> On Fri, 2004-04-02 at 08:42, Paul Barmaksezian wrote:
> > (I think we're supposed to respond to the whole list so others can see the results or help out :)
> > 
> > I haven't seen a response to this (or my other questions).  But I think I may have a solution:
> > I copied share/html/Elements/MyTickets (which is where the top X tickets code goes) to my local directory.  I then modified it to add the field.  Turns out it's not too complicated.  Within my table field, I added this line (saw the code somewhere else):
> > 
> > <%$Ticket->FirstCustomFieldValue ('Business Priority')%>
> > 
> > Change 'Business Priority' to 'SubQueue' and it should work for you.  Just a little html and that statement did the trick.
> > 
> > Unfortunately, I don't know how to sort on this field yet, but that was secondary for me ...
> > 
> > Paul
> > 
> > 
> > -----Original Message-----
> > From: Dale Bewley [mailto:dlbewley at ucdavis.edu]
> > Sent: Friday, April 02, 2004 8:18 AM
> > To: Paul Barmaksezian
> > Subject: Re: [rt-users] CustomFields in At A Glance Page
> > 
> > 
> > Any luck yet? I have a CF called "SubQueue" that I want to go underneath
> > "Queue" in the ticket list rather than the current "Last Contact". I
> > haven't yet figured out which file I need to customize or just how.
> > 
> > I started with this
> > http://wiki.bestpractical.com/cgi-bin/index.cgi?CleanlyCustomizeRT
> > 
> > On Fri, 2004-03-26 at 09:04, Paul Barmaksezian wrote:
> > > I would like to put a custom field as part of the "X highest priority
> > > tickets I own ..." section on the at a glance page.  Each ticket will
> > > have this custom field filled in.  Not sure where to start ... Any
> > > suggestions on how to get a custom field on the main page?
> > > 
> > > Paul
> > > 
> > > 
> > > 
> > > ______________________________________________________________________
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.bestpractical.com
> > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > > 
> > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
-- 
Dale Bewley - dlbewley a/t lib.ucdavis.edu
Unix Administrator - Shields Library - UC Davis