[rt-users] Re: rt-mailgate problems

[Phillip Knowles]

Here is the error when run from the command line:

[root at rt bin]# perl /opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.nubridges.com --debug < /etc/aliases

Connecting to http://rt.nubridges.com/REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 403, <> chunk 1.

%# BEGIN LICENSE BLOCK

%# 

%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>

%# 

%# (Except where explictly superceded by other copyright notices)

%# 

%# This work is made available to you under the terms of Version 2 of

%# the GNU General Public License. A copy of that license should have

%# been provided with this software, but in any event can be snarfed

%# from www.gnu.org.

%# 

%# This work is distributed in the hope that it will be useful, but

%# WITHOUT ANY WARRANTY; without even the implied warranty of

%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU

%# General Public License for more details.

%# 

%# Unless otherwise specified, all modifications, corrections or

%# extensions to this work which alter its source code become the

%# property of Best Practical Solutions, LLC when submitted for

%# inclusion in the work.

%# 

%# 

%# END LICENSE BLOCK

<%ARGS>

$message

$queue => 1

$action => "correspond"

$ticket => undef

</%ARGS>

<%init>

use RT::Interface::Email; 

my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( %ARGS);

</%init>

<%flags>

inherit => undef # inhibit UTF8 conversion done in /autohandler

</%flags>

%    if ($status) {

ok

%        if ( $Ticket->Id ) {

Ticket: <% $Ticket->Id %>

Queue: <% $Ticket->QueueObj->Name %>

Owner: <% $Ticket->OwnerObj->Name %>

Status: <% $Ticket->Status %>

Subject: <% $Ticket->Subject %>

Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %>

%        }

% }   else { 

not ok - <%$error%> 

% }

RT server error.

 

The RT server which handled your email did not behave as expected. It

said:

 

%# BEGIN LICENSE BLOCK

%# 

%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>

%# 

%# (Except where explictly superceded by other copyright notices)

%# 

%# This work is made available to you under the terms of Version 2 of

%# the GNU General Public License. A copy of that license should have

%# been provided with this software, but in any event can be snarfed

%# from www.gnu.org.

%# 

%# This work is distributed in the hope that it will be useful, but

%# WITHOUT ANY WARRANTY; without even the implied warranty of

%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU

%# General Public License for more details.

%# 

%# Unless otherwise specified, all modifications, corrections or

%# extensions to this work which alter its source code become the

%# property of Best Practical Solutions, LLC when submitted for

%# inclusion in the work.

%# 

%# 

%# END LICENSE BLOCK

<%ARGS>

$message

$queue => 1

$action => "correspond"

$ticket => undef

</%ARGS>

<%init>

use RT::Interface::Email; 

my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( %ARGS);

</%init>

<%flags>

inherit => undef # inhibit UTF8 conversion done in /autohandler

</%flags>

%    if ($status) {

ok

%        if ( $Ticket->Id ) {

Ticket: <% $Ticket->Id %>

Queue: <% $Ticket->QueueObj->Name %>

Owner: <% $Ticket->OwnerObj->Name %>

Status: <% $Ticket->Status %>

Subject: <% $Ticket->Subject %>

Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %>

%        }

% }   else { 

not ok - <%$error%> 

% }


Thanks

Phillip

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Phil
Homewood
Sent: Thursday, April 01, 2004 6:00 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Re: rt-mailgate problems


Phillip Knowles wrote:
> Apr  1 20:22:39 rt sendmail[9001]: i321Mcv8009000:
> to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
> http://rt.nubridges.com/", ctladdr=<rt at rt.nubridges.com> (8/0),
> delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=31970, dsn=5.3.0,
> stat=unknown mailer error 255

What happens when you try running the mailgate from the
command line?
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