[rt-users] Deleted tickets in RT3

Ruslan U. Zakirov cubic at acronis.ru
Mon Apr 5 12:38:15 EDT 2004

Dave Dennis wrote:
> Dear List,
> In RT2 tickets that were deleted hung around forever til the admin ran a secret
> script that was forbidden and might break data ...
> In RT3:  Are 'deleted tickets' still anywhere in the database?  Is it possible,
> even with mysql command line searching, to locate those tickets?
Yes. Still.
mysql> SELECT * from Tickets where Status = 'deleted' or Status = 'dead';
> Or are deleted's actually gone forever ?  (one observes that there is, unlike
> RT2, no way to search on the condition 'deleted' )
> We need to know.. checked the list but as you could imagine the word 'deleted'
> wasn't a very unique search.  The wiki didn't cover this question.

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