[Rt-users] Outlook emails not showing

Todd Chapman rt at chaka.net
Thu Apr 15 09:51:13 EDT 2004

Use demime.


On Thu, Apr 15, 2004 at 09:20:54PM +1000, Daniel Dislers wrote:
> I've had a similar problem here with rich text messages not showing. 
> Our users have always been sending to a contact we created for RT within active directory via their address book, so for us the easy fix was to configure exchange to convert all messages to this contact to plain text before sending them on. I'm not sure if you're using exchange in your organisation, but if you are I could give you a few ideas to temporarily fix this in the mean time.
> I do agree however, even the ability for mailgate to parse the html/rich text and convert it to plain text would be benificial to alot of poor help desk people out there dealing with outlook/outlook express users ;)
> Daniel

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