[Rt-users] Custom Statuses

[Kelly F. Hickel]

Great, I'll give that a try!

Thanks.

-- 
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com
 

> -----Original Message-----
> From: Linda Julien [mailto:julien at bestpractical.com]
> Sent: Thursday, April 15, 2004 3:15 PM
> To: Kelly F. Hickel
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [Rt-users] Custom Statuses
> 
> 
> Hi Kelly,
> 
>    Date: Thu, 15 Apr 2004 12:23:28 -0500
>    From: "Kelly F. Hickel" <kfh at mqsoftware.com>
> 
>    > There's a pair of arrays in RT/Queue_Overlay.pm that define the
>    statuses
>    > supported by RT. The default scrips and user interface do assume
that
>    > you haven't removed any of the shipping statuses.
>    >
>    Jesse, Do I understand you to be saying that I should be able to
ADD
>    status values to the pair of arrays mentioned above (as long as I
don't
>    change the existing ones, or their relative position), and things
> should
>    "work"????  That would be "huge"...
> 
> Yes, you could do exactly that, if you choose to go that route.
> 
> You can create yourself a Queue_Local.pm file, and you can override
> those arrays, like this:
> 
> # Queue_Local.pm
> @ACTIVE_STATUS = qw(new open stalled my_other_status);
> @INACTIVE_STATUS = qw(resolved rejected deleted yet_another_status);
> @STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
> 
> 1; # the file needs to end with this
> 
> Good luck,
> Linda