[Rt-users] Re: Deleting groups, queues, etc.

Todd Chapman rt at chaka.net
Thu Apr 15 16:23:28 EDT 2004

You can rename anything: users, queues, etc. but the
associations are stored by ID and not name.

So, if you rename a queue, all the same tickets will
remain in that queue. If you rename a user, all the
previous actions will be associated with a the
renamed user. Probably noy what you want.


On Thu, Apr 15, 2004 at 03:57:26PM -0500, Andrew A. Raines wrote:
> Todd Chapman <rt at chaka.net> writes:
> > You don't. You must disable them. RT doesn't believe in revising
> > history. How will a ticket history be able to document a user's
> > action if that user doesn't exist?
> Ah, OK, I figured it was a philosophy issue.
> So let me ask this.  If I haven't built up a history of tickets
> yet, is it safe to rename stuff?  Can I disable a queue, and then
> enable and rename it when I'm ready to use it for something?
> -- 
>     aaraines at pobox.com (Andrew A. Raines)
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