[Rt-users] Allowing users to see certain tickets.

phillip phillip at reportstar.net
Fri Apr 16 06:20:51 EDT 2004

On Friday 16 April 2004 06:01 am, Senoner Samuel wrote:
> If you want that someone just sees the ticket he owns you must check your
> rights that this user, or his group hasn't any rights on the queue or
> global. He should not have see ticket rights.
is this a typo did you mean Show ticket
> After that you can set in that queue or globally for the owner group see
> ticket rights. So just the owner of a ticket sees the ticket.
> For the manager, owner is the same thing, and what do you mean with tickets
> in his department? In one queue you could give just the manager see ticket
> rights on the hole queue.
> SAmuel
> -----Original Message-----
> From: phillip [mailto:phillip at reportstar.net]
> Sent: Friday,16 April,2004 11:55
> To: rt-users at lists.bestpractical.com
> Subject: [Rt-users] Allowing users to see certain tickets.
> Hi I have googled and googled trying to find the solution to the problem I
> have and I have checked the lists and found two possible solutions namely:-
> http://lists.fsck.com/pipermail/rt-users/2004-March/022130.html
> and
> http://marc.free.net.ph/message/20031007.091742.fa8f2674.html
> I have tried to bent them a little bit to fit my problem But the don't
> work.
> I want each user to see the queue and the tickets that they own only and I
> want the manager to see the queue , the tickets that he/she owns and
> everybody's tickets in his department only so how do I do that?
> Thanks for responding  to this email.
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