[Rt-users] custom status-"to customer"

[Kelly F. Hickel]

I think in the current scheme, that's what "stalled" means.  Also, see
Linda Julien's post from 4/15/2004 3:15PM, subject "Re: [Rt-users]
Custom Statuses", for information on adding active or inactive status
representations....

-- 
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com
 

> -----Original Message-----
> From: Anne Ramey [mailto:anner at blast.com]
> Sent: Friday, April 16, 2004 2:50 PM
> To: Best Practical Users
> Subject: [Rt-users] custom status-"to customer"
> 
> I'd love to have a status other than open that indicates it's back in
> the customer's hands for the moment, but not resolved.  I don't really
> need a custom field, just the one extra status...can I do that?
> 
> Anne
> 
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