[Rt-users] Simple API problem

[Dan O'Neill]

Software:  RT 3.0.10 on a linux box, no problems.

Here's a portion of a short and simple perl script.  The idea is to update 
and resolve tickets in batch.

while (my $Ticket = $tickets->Next) {
    print $Ticket->Subject . "\n";
    my $content = $Ticket->Transactions->First->Content;

   [some logic on the content to generate an appropriate
    correspondence]

    $Ticket->Correspond(Content => "Your password is your email address");
    $Ticket->SetStatus( "resolved" );
}


Everything works wonderfully.  The Content of the Correspond is added to 
the ticket and the status is set to resolved.  

The problem?  Email doesn't get sent.  Here's what's in the log file (with 
domain names removed)

Apr 18 20:19:43 rt RT: Use of uninitialized value in concatenation (.) or 
string at /opt/rt3010/lib/RT/Action/SendEmail.pm line 300.  
(/opt/rt3010/lib/RT.pm:247)
Apr 18 20:19:43 rt RT: Use of uninitialized value in concatenation (.) or 
string at /opt/rt3010/lib/RT/Action/SendEmail.pm line 300.  
(/opt/rt3010/lib/RT.pm:247)
Apr 18 20:19:43 rt RT: <rt-3.0.10-835-3188.10.4211676577761 at sampleco.com> 
sent To: user at sampleco.com Cc:  Bcc:  
(/opt/rt3010/lib/RT/Action/SendEmail.pm:302)


So, what did I do wrong?  What did I fail to setup properly?

dano