[rt-users] Urgent help = RT stopped !

[Ruslan U. Zakirov]

Garak wrote:
> Hello !
> 
> I really need help.....
> Suddenly my RT stop ......
Suddenly? It's almost imposible, something wrong.
> The messages come to queue, but when I respond the messages, my answers
> is not sent to user.  The RT auto-responses is not sent to user anymore!
> 
> What can I do?
Restore your backup.
> 
> [root at mydomain /]# tail /usr/local/apache/logs/error_log
> [Mon Apr 19 05:34:40 2004] [crit]: No permission to create tickets in the queue 'Support' (/opt/rt3/lib/RT/Interface/Email.pm:678)
> [Mon Apr 19 05:34:40 2004] [error]: Create failed: 0 / 0 / No permission to create tickets in the queue 'Support'  (/opt/rt3/lib/RT/Interface/Email.pm:684)
> [Mon Apr 19 05:48:40 2004] [crit]: Couldn't add the user to his own acl equivalence group: (/opt/rt3/lib/RT/Group_Overlay.pm:557)
> [Mon Apr 19 05:48:40 2004] [crit]: Couldn't stash the user in groumembers (/opt/rt3/lib/RT/User_Overlay.pm:301)
> [Mon Apr 19 05:48:40 2004] [crit]: No permission to create tickets in the queue 'Support' (/opt/rt3/lib/RT/Interface/Email.pm:678)
> [Mon Apr 19 05:48:40 2004] [error]: Create failed: 0 / 0 / No permission to create tickets in the queue 'Support'  (/opt/rt3/lib/RT/Interface/Email.pm:684)
> [Mon Apr 19 06:01:03 2004] [crit]: Couldn't add the user to his own acl equivalence group: (/opt/rt3/lib/RT/Group_Overlay.pm:557)
> [Mon Apr 19 06:01:03 2004] [crit]: Couldn't stash the user in groumembers (/opt/rt3/lib/RT/User_Overlay.pm:301)
> [Mon Apr 19 06:01:03 2004] [crit]: No permission to create tickets in the queue 'Support' (/opt/rt3/lib/RT/Interface/Email.pm:678)
> [Mon Apr 19 06:01:04 2004] [error]: Create failed: 0 / 0 / No permission to create tickets in the queue 'Support'  (/opt/rt3/lib/RT/Interface/Email.pm:684)
Something wrong whith your permissions. Turn on debug level of logging.
> 
> 
> Thank you for any help!
>