[rt-users] Rejected Approval tickets not updating child ticket

[Nick Bown]

Hello,

We have been using approvals for a while now but only recently have the
approval staff started rejecting tickets due to audit changes. The
problem is that when an approval ticket is rejected the parent ticket is
not updated. Approvals work fine and the parent tickets are updated but
not rejected tickets.

The current scrip we have is:

Description: If an approval is rejected, reject the original and delete
pending approvals
------------------------------------
Condition: User Defined
------------------------------------
Custom condition:
------------------------------------
Action: User Defined
------------------------------------
Custom action preparation code:
# ------------------------------------------------------------------- #
return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or
	           lc($self->TransactionObj->NewValue) eq "deleted" );

my $rejected = 0;
my $links = $self->TicketObj->DependedOnBy;
foreach my $link (@{ $links->ItemsArrayRef }) {
    my $obj = $link->BaseObj;
    if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
	if ($obj->Type eq 'ticket') {
	    $obj->Comment(
		Content	=> $self->loc("Your request was rejected."),
	    );
	    $obj->SetStatus(
		Status	=> 'rejected',
		Force	=> 1,
	    );

	    $T::Approval = $self->TicketObj; # so we can access it
inside templates
	    $self->{TicketObj} = $obj;  # we want the original id in the
token line
	    $rejected = 1;
	}
	else {
	    $obj->SetStatus(
		Status	=> 'deleted',
		Force	=> 1,
	    );
	}
    }
}

$links = $self->TicketObj->DependsOn;
foreach my $link (@{ $links->ItemsArrayRef }) {
    my $obj = $link->TargetObj;
    if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
	$obj->SetStatus(
	    Status	=> 'deleted',
	    Force	=> 1,
	);
    }
}

# Now magically turn myself into a Requestor Notify object...
require RT::Action::Notify; bless($self, 'RT::Action::Notify');
$self->{Argument} = 'Requestor'; $self->Prepare;

return $rejected;
# ------------------------------------------------------------------- #
-------------------------------------
Custom action cleanup code: "never needed"
-------------------------------------
Stage: TransactionCreate
-------------------------------------
Template: Approval Created
-------------------------------------

I'm anything but an RT scripting expert but the lack of Custom Condition
seems a little odd especially when the Condition is set to user defined.
Does anyone have any idea what's wrong?

We are running RT 3.0.10 but this has been upgraded from an early
release so that may be where the problem has come in.

Thanks,

Nick



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