[rt-users] Highlighting ticket

[Stefano Ruberti]

Hi all,

I'm try to install and test your Request tracket 3.0.10.
I've a little question:

how to highlight a ticket when an answer has been received from a client
(ours customers)?


Kind Regards

Stefano Ruberti

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Stefano Ruberti                       E-Mail: stefano.ruberti at iit.cnr.it
IIT-CNR                               Phone:  +39 050 3152076
via G. Moruzzi, 1                     Fax:    +39 050 3152593
I-56124 PISA
Italy
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