[rt-users] Creating tickets and custom fields

Dimitry Faynerman dimitry.faynerman at hypermediasystems.com
Tue Apr 20 10:38:57 EDT 2004



Here's what I found in CreateTicket function (file lib/RT/Interface/Web.pm):


  foreach my $arg (%ARGS) {

        if ($arg =~ /^CustomField-(\d+)(.*?)$/) {

            next if ($arg =~ /-Magic$/);

            $create_args{"CustomField-".$1} = $ARGS{"$arg"};




Does that mean that custom fields MUST have special names, i.e. start with
CustomField-<digits> in order to be processed correctly when a new ticket is



Dimitry Faynerman

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