[rt-users] Adding a pref field?

[Marlier, Ian]

Okay, cool....that's a big step in the right direction...

Now the trick is making the sort direction user selectable...where would
I add code to pull another field from the database?  (I figure, add a
column in the users table, and then put an if/else into the
Tickets/Elements/ShowHistory file...



-----Original Message-----
From: Todd Chapman [mailto:rt at chaka.net] 
Sent: Wednesday, April 21, 2004 8:36 AM
To: Marlier, Ian
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Adding a pref field?

http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&c2coff=1&q=site
%3Alists.fsck.com+ticket+history+display+order+%28inurl%3A2003+OR+inurl%
3A2004%29&btnG=Search

On Wed, Apr 21, 2004 at 01:23:41AM -0400, Ian Marlier wrote:
> Unfortunatly, I wasn't able to find anything of use when searching.
Any
> chance I could get a more specific pointer?  A web link or an e-mail
subject
> line or something like that?
> 
> > From: Todd Chapman <rt at chaka.net>
> > Date: Tue, 20 Apr 2004 14:30:01 -0400
> > To: "Marlier, Ian" <marlieri at studentuniverse.com>
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Adding a pref field?
> > 
> > Search list archives.
> > 
> > On Tue, Apr 20, 2004 at 02:38:18PM -0400, Marlier, Ian wrote:
> >> Hey all --
> >> 
> >> Just finished setting up RT 3 for my organization, and there's one
> >> little pref feature that a bunch of people are asking for -- they
want
> >> to be able to change the order in which ticket
correspondence/comments
> >> are displayed (defaults to oldest first, newest last, and they want
to
> >> reverse that).  Any easy way to do this, or anyone who can give me
a
> >> pointer as to where to start?
> >> 
> >> Thanks,
> >> 
> >> Ian
> >> 
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> >> 
> >> RT Developer and Administrator training is coming to LA, DC and
Frankfurt
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> >> 
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> >