[rt-users] Detecting how a ticket was created?

Brett Barnhart BrettB at hkusa.com
Tue Aug 3 15:44:59 EDT 2004

We have a custom field that is 
"Source: Phone/Email"

Is there a way to detect if a ticket was created via mail gate (i.e. Email)
or from the "Create Ticket" button (i.e. Phone) that could then be used to
populate the custom field?

Thanks in advance!

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