[rt-users] RTFM CustomField problem

[Matt Hackett]

Greetings-

We installed RTFM on our existing RT installation as soon as 3.0 was
out, but didn't make much use of it (only one class with a few
articles). Now I'm trying to add more classes, articles, and custom
fields to RTFM and encountering problems. The custom fields that already
existed were Question and Answer, both TextSingles. I created them
globally, yet when I add new classes and try to add articles to them,
neither customfield shows up. I've also added a couple new CustomFields
globally, and they don't show up on the modify pages for articles in the
already-existing class nor for articles in the new classes. Essentially:
When I create an article in the class that's been around for a long
time, it shows up with the Question and Answer CustomFields, but not the
new global fields. When I create an article in the newer classes, they
show up with no CustomFields at all.

RT is 3.2.1, RTFM 2.0.4. When I upgraded I wiped out the existing RT3
installation as suggested, and did a clean install of RT and RTFM.

Info:
Debian testing
MySQL 4.0.13 (w/InnoDB)
Perl 5.8.0
Apache 1.3.27 w/statically linked mod_perl 1.28

When I create a new article this shows up in rt.log (not sure if it's
relevant):
[Wed Aug  4 18:39:13 2004] [crit]: Trying to check RT::FM::Article
rights for an unspecified RT::FM::Article
(/usr/local/rt3/lib/RT/Principal_Overlay.pm:355)
[Wed Aug  4 18:39:13 2004] [warning]: Resolver RT::URI::fsck_com_rtfm
could not parse fsck.com-rtfm://mixzon.com/article/
(/usr/local/rt3/lib/RT/URI.pm:123)
[Wed Aug  4 18:39:13 2004] [warning]: Resolver RT::URI::fsck_com_rtfm
could not parse fsck.com-rtfm://mixzon.com/article/
(/usr/local/rt3/lib/RT/URI.pm:123)

Thanks,
--
Matt Hackett