[rt-users] Queue Question and users who can view a queue

Shawn Guillemette sguillemette at metrocastcablevision.com
Wed Aug 4 16:47:00 EDT 2004

Just to be sure things are set up right I wanted to remove the groups
and users and start from scratch. Im unable to find away to remove users
and groups as well as queus. 

-----Original Message-----
From: Les Mikesell [mailto:les at futuresource.com] 
Sent: Wednesday, August 04, 2004 4:21 PM
To: Shawn Guillemette
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Queue Question and users who can view a queue

On Wed, 2004-08-04 at 15:11, Shawn Guillemette wrote:
> Id like users a,b and c to be able to view only the support queue. At 
> the same time Id like to have the NET-OPS users be able to monitor 
> both the Support and NET-OPS queue.
> I have tried many combinations of permissions to accomplish this how 
> ever I have not had any luck.. I can only get users to view the 
> tickets that they open. I want them to see all tickets sent to the 
> queue for the department that they belong too.

This becomes much easier if you put the users into groups first. Create
a support group for users a,b,c, and a net-ops group for the others.
Give the support group the permissions you want on the support queue.
Give the net-ops group permissions on both queues.  If you want them to
get email copies you have to also make them admincc's.

   Les Mikesell
    les at futuresource.com

More information about the rt-users mailing list