[rt-users] Queue Question and users who can view a queue

[Shawn Guillemette]

Just to be sure things are set up right I wanted to remove the groups
and users and start from scratch. Im unable to find away to remove users
and groups as well as queus. 



-----Original Message-----
From: Les Mikesell [mailto:les at futuresource.com] 
Sent: Wednesday, August 04, 2004 4:21 PM
To: Shawn Guillemette
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Queue Question and users who can view a queue


On Wed, 2004-08-04 at 15:11, Shawn Guillemette wrote:
>  
> Id like users a,b and c to be able to view only the support queue. At 
> the same time Id like to have the NET-OPS users be able to monitor 
> both the Support and NET-OPS queue.
>  
>  
> I have tried many combinations of permissions to accomplish this how 
> ever I have not had any luck.. I can only get users to view the 
> tickets that they open. I want them to see all tickets sent to the 
> queue for the department that they belong too.

This becomes much easier if you put the users into groups first. Create
a support group for users a,b,c, and a net-ops group for the others.
Give the support group the permissions you want on the support queue.
Give the net-ops group permissions on both queues.  If you want them to
get email copies you have to also make them admincc's.

---
   Les Mikesell
    les at futuresource.com