[rt-users] TransactionBatch and TransactionCreate

[Ruslan U. Zakirov]

Michael Bochynski wrote:
> On Thu, 2004-08-05 at 07:47, Ruslan U. Zakirov wrote:
> 
>>Michael Bochynski wrote:
>>
>>>
>>>>Expected behavior: http://wiki.bestpractical.com/?ScripExecOrder
>>>>
>>>>It doesn't work as expected unless you don't apply patch that I sent to 
>>>>rt-devel.
>>>>
>>>>
>>
>>I'm sure that there is not much changes in 
>>3.2 scrip actions handling.
>>
> 
> Unfortunately there are a lot of code changes. Besides, if I turn the
> TransactionBatch in the RT_SiteCofig I still cannot get any script in
> this stage to execute.
Apache restart?

> 
> Is there any other way to automatically add AdminCC and notify them
> about a ticket being opened? I don't want to make them queue watchers,
> because they will be added to only certain tickets, based on some
> criteria. 
You don't need batch stage.

You need custom condition that checks your criteria.
And custom action that adds AdminCC to ticket.

And then you need scrip that notify AdminCC on open event.

http://wiki.bestpractical.com/?WriteCustomAction

> 
> Michael
> 
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