[rt-users] TransactionBatch and TransactionCreate

[Carl Makin]

Hi Michael,

Michael Bochynski wrote:

>
>Is there any other way to automatically add AdminCC and notify them
>about a ticket being opened? I don't want to make them queue watchers,
>because they will be added to only certain tickets, based on some
>criteria. 
>  
>
I just bounced against this.  I found that if you add an AdminCC via a 
per-queue scrip then the global "Notify AdminCC" scrip ignores it.  I'm 
not sure why as another global scrip to notify owners when a slip is 
assigned to them works fine when the user is assigned via a per-queue 
scrip.  Weird.

I worked around it by disabling the global "Notify AdminCC" scrip and 
creating a per-queue one exactly the same, but just for that queue.  
That seems to work as expected.  This is in RT 3.2.1, Perl 5.8.4.


Carl.