[rt-users] email subject manipulation

Dimitry Faynerman dimitry.faynerman at hypermediasystems.com
Tue Aug 10 11:58:09 EDT 2004

Thanks, but is it possible to do that in RT 3.0.9?
We cannot migrate to 3.2 now

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, August 10, 2004 8:46 AM
To: Dimitry Faynerman
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] email subject manipulation

Using RT 3.2, you should be able to do this with the RT::MailPlugins

On Tue, Aug 10, 2004 at 08:45:52AM -0700, Dimitry Faynerman wrote:
> Hi,
> I need to catch an email before ticket is created, and if the email
> contains a special substring, like "[closed]", I need to remove it. So
> the ticket is created and emails are sent to requestors, watchers, etc the
> email subject wouldn't have this substring.
> How can I catch the email before Rt creates ticket?
> Thanks
> Dimitry
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