[rt-users] Open Access FAQ lists

Jon Morby jon at fido.net
Sat Aug 14 13:08:45 EDT 2004


We've recently installed RT and I must say I'm quite impressed with it 
.... and am about ready to replace TrackSolve with it on our website.

One thing I'm trying to do which I can't quite work out - is how to 
allow read only access to certain RTFM channels without the need for a 
manual login / etc

Ideally we'd like our customers to be able to search the existing 
knowledge base without needing to have an account in the support 
system, and then only if they can't find an answer open a ticket ... 
whilst I don't expect them all to search first, it would be nice if it 
were there so they could / etc

Just to complicate things, I don't want them to be able to see all the 
queues available under RT (as I can if I'm logged into rt3.fsck.com as 

Is this something that's currently possible, or is it likely to be a 
dev project ?

I've tried playing with various permissions, but I can't get a test 
guest account to see anything more than the Self Service pages and no 
access to the RTFM articles so far :(

Kindest Regards

Jon Morby

fax to email service -  register at http://www.fido.net/fax2email/
and for all your telecom needs - http://www.fidotelecom.com/
FidoNet Registration Services Ltd                     tel: 08714 333 666
fido.net - the internet made simple!                   fax: 08714 334 

More information about the rt-users mailing list