[rt-users] Corrupted binary attachments with RT 3.0.9

Dave Dennis dmd at speakeasy.org
Wed Aug 18 11:08:56 EDT 2004

I think you have to be on perl 5.8.3 .   We are running 3.0.9 RT and have 5.8.3
perl.  5.8.2 had a perl bug that RT found and it probably would relate to your
situation.  The archives as you know can be an adventure.

+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com

On Wed, 18 Aug 2004, Scott Mitchell wrote:

> Hello RT users,
> This seems to have come up on the mailing lists before, but I haven't
> seen any official determination of the cause, or any resolution, yet.
> We're experiencing corruption of 'binary' attachments to RT tickets (PCX
> and GIF images, mostly), either through email or directly through the
> web interface.  It looks as though all bytes in the attachment data with
> the high bit set are being converted to 2 different bytes, probably the
> UTF-8 representation of the old byte.
> This is with RT 3.0.9, Perl 5.8.2, MySQL 4.0.18 and Apache 1.3.29 on a
> FreeBSD 4.8-RELEASE-p20 system.  We're happy to upgrade if it will fix
> the problem, or I can set up a separate installation to test possible
> fixes.  Can also supply examples of original and corrupted files on
> request.
> Cheers,
> 	Scott Mitchell
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