[rt-users] Getting email to create a ticket
Brelsfoard, Alex
alexb at WPI.EDU
Thu Aug 19 14:20:28 EDT 2004
Thanks all for your help. I've managed to get it working thanks to all your
help!
I really appreciate all the help.
Sidenote: I've noticed attachments sent in emails in RTF do not get
processed. Currently I'm wokring on converting all incoming mail to rt to
plain text through use of a perl script. But if any of you know an easier
way I'd be plenty happy to hear your thoughts. Thanks again.
--Alex
Alex Brelsfoard
Web Applications Developer
Web Development Office
Worcester Polytechnic Institute
508-831-6147
alexb at wpi.edu
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Harald Wagener
Sent: Thursday, August 19, 2004 11:56 AM
To: 'rt-users at lists.bestpractical.com'
Subject: Re: [rt-users] Getting email to create a ticket
Am 17.08.2004 um 17:39 schrieb Brelsfoard, Alex:
> Quick question. If the name of the queue is more than one word (in
> other words containing white space) should I use quotes? Or will it
> be fine on its own?
>
> --Alex
>
Spaces in queue names work mostly, but I don't think it's guaranteed to work.
The exim4 transport stuff for RT3 breaks on spaces in queue names, for
example.
Regards,
Harald
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