[rt-users] Getting email to create a ticket

Brelsfoard, Alex alexb at WPI.EDU
Thu Aug 19 14:20:28 EDT 2004

Thanks all for your help.  I've managed to get it working thanks to all your
I really appreciate all the help.

Sidenote: I've noticed attachments sent in emails in RTF do not get
processed.  Currently I'm wokring on converting all incoming mail to rt to
plain text through use of a perl script.  But if any of you know an easier
way I'd be plenty happy to hear your thoughts.   Thanks again.


Alex Brelsfoard
Web Applications Developer
Web Development Office
Worcester Polytechnic Institute
alexb at wpi.edu

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Harald Wagener
Sent: Thursday, August 19, 2004 11:56 AM
To: 'rt-users at lists.bestpractical.com'
Subject: Re: [rt-users] Getting email to create a ticket

Am 17.08.2004 um 17:39 schrieb Brelsfoard, Alex:

> Quick question.  If the name of the queue is more than one word (in 
> other words containing white space) should I use quotes?  Or will it 
> be fine on its own?
> --Alex

Spaces in queue names work mostly, but I don't think it's guaranteed to work.
The exim4 transport stuff for RT3 breaks on spaces in queue names, for



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