[rt-users] rt-remind2 addon with "stalled" problem

Jonathan Chen JChen at paymentone.com
Fri Aug 20 15:35:48 EDT 2004

Just wondering if anyone added “stalled” in the reminder script or not.  It seems the script seems to always sends out an email when a ticket status is in “stalled.”   Here is my setting…


# Each state can have a priority associated with it.

# When a ticket in that state passes the given priority it is added to

# the list to be sent out.

my(%pri) = (

    'new' => 5,

    'open' => 9,

    'stalled' => 11,     <==does not work at all or am I doing something wrong?   I have 1 ticket with priority @ 7 and that person gets sent an email of the stalled ticket.




User information….

# Written by T.D.Bishop at kent.ac.uk, July 2003.

# Updated for multiple queues, March 2004.

#   (using patches sent by jtucker at cyberfuse.com, October 2003)



Using RT 3.0.11 
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