[rt-users] rt-remind2 addon with "stalled" problem
Jonathan Chen
JChen at paymentone.com
Fri Aug 20 15:35:48 EDT 2004
Just wondering if anyone added “stalled” in the reminder script or not. It seems the script seems to always sends out an email when a ticket status is in “stalled.” Here is my setting…
# Each state can have a priority associated with it.
# When a ticket in that state passes the given priority it is added to
# the list to be sent out.
my(%pri) = (
'new' => 5,
'open' => 9,
'stalled' => 11, <==does not work at all or am I doing something wrong? I have 1 ticket with priority @ 7 and that person gets sent an email of the stalled ticket.
);
User information….
# Written by T.D.Bishop at kent.ac.uk, July 2003.
# Updated for multiple queues, March 2004.
# (using patches sent by jtucker at cyberfuse.com, October 2003)
Using RT 3.0.11
--------------------------------------------------------
This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message.
--------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040820/397dec17/attachment.htm>
More information about the rt-users
mailing list