[rt-users] Issue creating tickets
Michelle L. Murillo
mmurillo at lternet.edu
Sun Aug 22 01:06:35 EDT 2004
Hi David,
I just ran into the same problem, you will need to upgrade your version
of Perl to version 5.8.3 (see top of README file in install dir). This
is assuming you are working with RT 3.2.1.
Michelle
*** Top of README file*****
REQUIRED PACKAGES:
------------------
o Perl 5.8.3 or later (http://www.perl.com).
Perl versions prior to 5.8.3 contain bugs that could result
in data corruption. We recommend strongly that you use 5.8.3
or newer. RT may function with perl 5.8.0 and later, but
is unsupported in that configuration.
David J. Schnardthorst wrote:
> I recently began having issues creating tickets with RT. I get the
> following errors via our webpage when hitting submit. Please note,
> the only changes I made to the site in the past few days is to grant
> Everybody the right to Reply or comment to a ticket, and, reboot the
> web/database server.
>
> I can respond to tickets that exist, I just cannot add new tickets via
> our website or via e-mail. Any assistance is greatly appreciated.
>
>
> *System error*
>
> *error:* Unrecognised line: daves at wavesco.com at
> /usr/lib/rt/RT/EmailParser.pm line 405
> *context:*
> *...*
> *187:* # whether they should generate a full stack trace (confess()
> and cluck())
> *188:* # or simply report the caller's package (croak() and carp()),
> respectively.
> *189:* # confess() and croak() die, carp() and cluck() warn.
> *190:*
> *191:* sub croak { die shortmess @_ }
> *192:* sub confess { die longmess @_ }
> *193:* sub carp { warn shortmess @_ }
> *194:* sub cluck { warn longmess @_ }
> *195:*
> *...*
>
> *code stack:* /usr/lib/perl5/5.8.0/Carp.pm:191
> /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122
> /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182
> /usr/lib/rt/RT/EmailParser.pm:405
> /usr/lib/rt/RT/User_Overlay.pm:582
> /usr/lib/rt/RT/Ticket_Overlay.pm:487
> /usr/lib/rt/RT/Interface/Web.pm:345
> /var/rt/html/Ticket/Display.html:72
> /var/rt/html/Ticket/Create.html:255
> /var/rt/html/autohandler:196
>
> raw error <http://www.wavesco.com/rt/Ticket/Create.html#raw>
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>Unrecognised line: daves at wavesco.com at /usr/lib/rt/RT/EmailParser.pm line 405
>
>
>Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
>HTML::Mason::Exceptions::rethrow_exception('Unrecognised line: daves at wavesco.com at /usr/lib/rt/RT/EmailParser.pm line 405^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191
>Carp::croak('Unrecognised line: daves at wavesco.com') called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122
>Mail::Address::_tokenise('daves at wavesco.com') called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182
>Mail::Address::parse('Mail::Address', 'daves at wavesco.com') called at /usr/lib/rt/RT/EmailParser.pm line 405
>RT::EmailParser::ParseAddressFromHeader('', 'daves at wavesco.com') called at /usr/lib/rt/RT/User_Overlay.pm line 582
>RT::User::LoadOrCreateByEmail('RT::User=HASH(0x96edc28)', 'daves at wavesco.com') called at /usr/lib/rt/RT/Ticket_Overlay.pm line 487
>RT::Ticket::Create('RT::Ticket=HASH(0x9406ef8)', 'Requestor', 'ARRAY(0x9aca928)', 'TimeEstimated', undef, 'Cc', 'ARRAY(0x8d977c0)', 'Subject', 'test ticket', 'Status', 'new', 'FinalPriority', 4, 'TimeLeft', '', 'Queue', 'nicadmin', 'AdminCc', 'ARRAY(0x8d97820)', 'Owner', '', 'MIMEObj', 'MIME::Entity=HASH(0x9a84664)', 'InitialPriority', 4, 'Starts', '1970-01-01 00:00:00', 'TimeWorked', '', 'Due', '2004-08-26 02:11:14') called at /usr/lib/rt/RT/Interface/Web.pm line 345
>HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'nicadmin', 'AdminCc', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test ticket', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'Owner', '', 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Due', '2004-08-25 21:11:14') called at /var/rt/html/Ticket/Display.html line 72
>HTML::Mason::Commands::__ANON__('Cc', '', 'Subject', 'test ticket', 'Status', 'new', 'new-RefersTo', '', 'FinalPriority', 4, 'new-DependsOn', '', 'RefersTo-new', '', 'TimeLeft', '', 'Queue', 'nicadmin', 'AdminCc', '', 'DependsOn-new', '', 'Owner', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'new-MemberOf', '', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'TimeWorked', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'id', 'new', 'Due', '2004-08-25 21:11:14') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x97a9bc0)', 'Cc', '', 'Subject', 'test ticket', 'Status', 'new', 'new-RefersTo', '', 'FinalPriority', 4, 'new-DependsOn', '', 'RefersTo-new', '', 'TimeLeft', '', 'Queue', 'nicadmin', 'AdminCc', '', 'DependsOn-new', '', 'Owner', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'new-MemberOf', '', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'TimeWorked', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'id', 'new', 'Due', '2004-08-25 21:11:14') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
>HTML::Mason::Request::comp(undef, undef, 'Cc', '', 'Subject', 'test ticket', 'Status', 'new', 'new-RefersTo', '', 'FinalPriority', 4, 'new-DependsOn', '', 'RefersTo-new', '', 'TimeLeft', '', 'Queue', 'nicadmin', 'AdminCc', '', 'DependsOn-new', '', 'Owner', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'new-MemberOf', '', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'TimeWorked', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'id', 'new', 'Due', '2004-08-25 21:11:14') called at /var/rt/html/Ticket/Create.html line 255
>HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98a8b34)', 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
>HTML::Mason::Request::comp(undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
>HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0x9a506c0)', 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /var/rt/html/autohandler line 196
>HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c718d8)', 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1072
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
>HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
>HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x9a506c0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 197
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 197
>HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x9a506c0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 207
>HTML::Mason::Interp::exec(undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail: daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 127
>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 127
>HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x91c4ad8)', 'HASH(0x9893a30)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 76
>HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x91c4ad8)', 'CGI::Fast=HASH(0x95274b4)') called at /usr/bin/mason_handler.fcgi line 54
>eval {...} at /usr/bin/mason_handler.fcgi line 54
>
>
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>
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