[rt-users] Trouble creating new Templates

[Ruslan U. Zakirov]

Scott Mitchell wrote:
> [Sending this again since the first one was too big for the list -
> apologies if anyone gets it twice]
> 
> Hi all,
> 
> When I (or one of my users) selects Configuration -> Queues ->
> [SomeQueue] -> Templates -> New Template we get the attached error log,
> and no new template.
http://wiki.bestpractical.com/index.cgi?RT3OnSolaris

> 
> The complaint about 'no connection to syslog' is worrying, since this RT
> installation is quite happily logging to syslog under other
> circumstances, but it looks like the real error might be this:
> 
> "Trying to check RT::Queue rights for an unspecified RT::Queue at
> /usr/local/rt3/lib/RT/Principal_Overlay.pm line 354"
Don't know about this, but remember that this error was reported.

> 
[snip]

			Best regards. Ruslan.