[rt-users] Logins and Email addresses

[Micah Cooper]

I'm doing the same as you, Les, and have been wondering the same thing.

On Dec 2, 2004, at 12:39 AM, Les Mikesell wrote:

>> However what I am finding is that people use their LDAP logins to use
>> the web page, but when they reply to a request via email RT adds them
>> another account under the name of their email address.  So people are
>> ending up with two User records in the database.
>
> I'm not using LDAP but use mod_auth_pam to authenticate web access the 
> same
> way as unix system logins, checking first against the local passwd 
> file then
> against a windows domain controller.  If a user sends email before I 
> add
> them to RT, it automatically creates an account with the full email 
> address
> as the login.  I've
> been manually removing the @domain part when I add privileges so the 
> logins
> will match the system.  Is there a way to make this happen 
> automatically for
> email addresses in a few domains?
>
> ---
>   Les Mikesell
>     les at futuresource.com
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
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