[rt-users] Surprisingly not OT

[Kris Boutilier]

Actually, they have a valid point. 

There are scripts floating around for Asterisk (http://www.asterisk.org)
that provide a model for a simple IVR interface into RT. Asterisk is fairly
low complexity for use as an IVR platform, so it seems like this is a fairly
large source of untapped potential - particularly for using RT for
applications outside the IT realm such as, say, municipal complaint
management?

Google for 'Asterisk "Request Tracker"'.

Kris Boutilier
Information Systems Coordinator
Sunshine Coast Regional District

> -----Original Message-----
> From:	Matthew Joseff [SMTP:mjoseff at yellowbrix.com]
> Sent:	Thursday, December 02, 2004 10:08 AM
> To:	Scott T. Hildreth
> Cc:	Rt-Users
> Subject:	Re: [rt-users] OT
> 
> 
> More OT:
> 
> Favorite RT question from users:
> 
> "If my Internet is down, how can I open a ticket?"
> 
> On Thu, 2 Dec 2004, Scott T. Hildreth wrote:
> 
> }I think Lawrence Altomare is not in his office today.. :-)
> }_______________________________________________
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