[rt-users] "staff" or "non-staff"?

[Todd Chapman]

On Thu, Dec 02, 2004 at 07:43:21PM -0800, Pei Ku wrote:
> Hi all,
> 
> I have been playing with RT for a few days.  I have a 'best practice' kind of question:
> 
> After reading the available manuals, my impression is that the global user group "non-staff" (synonymous with 'privileged') is intended for external customers, and "staff" (synonymous with "non-privileged") is for all of the employees in my company.  Any user in a RT system belongs to either one of these groups (but not both).
> 

Well, you have that mixed up. staff == privileged, non-staff == non-privileged

> 
> While there is something to be said about having information more disclosed than otherwise within a company, I can see reasons for not making that kind of info available to all RT users in the company ("What's wrong with IT?  it has so many new and open tickets.  Are they being slackers or what?")
> 
> Then again there may be a way to control the information displayed in the web interace that i don't know yet.

You need to assign the appropriate "group rights" to each queue. Then users
will not be able to see tickets or queues that are _none of their business_.

> 
> A broader question: is there any "best practice" type of documentation?  That is, any documentations on 'typical' configurations for various common usage scenarios?
> 
> thanks in advance
> 
> Pei Ku
> ATC
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