[rt-users] Submit Ticket via Mail

[Alexander Waller]

Hi!
My RT3 setup is fine. Everything important works. I like it realy because it
improves our performance.

My question is, if it is possible to put commands in a mail body or header.
Something like:

Queue=Service
Requestor=somoneqsomewhere.at
Due=1.1.2005

I think I read some time ago, that this is possible, but I cannot find any
hint on that.
Can someone tell me where to find that information?

Alex.