[rt-users] Adding custom status fields - failed

[Andy Harrison]

On Mon, 6 Dec 2004 09:36:43 -0600, Rimbert Rivera <rrivera at comtex.com> wrote:
> Do the custom status show up in ticket detail?  If it does, then chances
> are you're just not seeing it in some "views".  I had the same problem
> until I realized the "views" were actually search queries and the
> queries did not include the custom status I created.  What I did was to
> customize those queries to include the custom status in the search.
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Chris
> Cahill
> Sent: Thursday, November 18, 2004 10:20 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Adding custom status fields - failed
> 
> Hello,
> 
> I searched through the old archives as suggested and found a message
> from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/
> called Queue_Local.pm with the following content:


Same question asked of the original poster in that thread.

Did you restart your web server?

-- 
Andy Harrison