[rt-users] 404 problem

Mon Dec 6 16:00:49 EST 2004

Gavin Hanover wrote:
> the html documents installed to /usr/local/share/html, which is a soft
> link to /srv/rt3/html, which contains all the documents. i have also
> tried moving the documents to a directory /usr/local/share/html, and
> changing documentroot, but that didn't fix the issue.
Did you install from RT tar ball? Or may be it's some RPMs?

If you installed RT from tar ball then you executed 'configure' script. 
You should specify --prefix and other dirs as arguments to configure 
script and shouldn't move dirs after installation.
Try `./configure --help`

> 
> 
> On Mon, 06 Dec 2004 23:35:48 +0300, Ruslan U. Zakirov
> <ruslan.zakirov at acronis.com> wrote:
> 
>>IMHO you didn't install RT properly. You try to run RT in /srv/rt3/html
>>but installed it into different location.
>>
>>
>>
>>Gavin Hanover wrote:
>>
>>>I got through the normal installation without too much hastle
>>>(upgrading mysql rpms and rebuilding DBD::mysql got rid of
>>>initialize-database errors)
>>>Apache has been configured, and from what I can tell should be
>>>working, but every .html file gives me 404. Other types files (such as
>>>http://.../NoAuth/images/squares_blue.gif) work fine.
>>>Apache access_log simply says 404, error_log has no entries (LogLevel
>>>debug), and there are no rt.log files.
>>>.... - - [06/Dec/2004:13:29:54 -0800] "GET / HTTP/1.1" 404 295 "-"
>>>"Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR
>>>1.1.4322)"
>>>if i create .htaccess Options Indexes, and rename index.html, i can
>>>see a directory list of the proper DocumentRoot, and click on the
>>>renamed index.html, yet it still throws 404 for whatever .html file i
>>>click on.
>>>
>>>using standalone_httpd, i get the following:
>>>System error
>>>
>>>error:  could not find component for initial path '/'
>>>
>>>context:  ...
>>>162:  if (UNIVERSAL::isa($self->{request_args}, 'HASH')) {
>>>163:  $self->{request_args} = [%{$self->{request_args}}];
>>>164:  }
>>>165:  $self->{count} = ++$self->{interp}{request_count};
>>>166:  $self->_initialize;
>>>167:  return $self;
>>>168:  }
>>>169:
>>>170:  # in the future this method may do something completely different but
>>>...
>>>
>>>code stack:  /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166
>>>/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265
>>>/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:222
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:216
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:127
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm:76
>>>standalone_httpd:126
>>>standalone_httpd:62
>>>
>>>raw error
>>>
>>>could not find component for initial path '/'
>>>
>>>Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 225
>>>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 186
>>>HTML::Mason::Request::_initialize('HTML::Mason::Request::CGI=HASH(0x99327f8)')
>>>called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
>>>166
>>>HTML::Mason::Request::new('HTML::Mason::Request::CGI', 'error_mode',
>>>'output', 'error_format', 'html', 'autoflush', 1, 'cgi_request',
>>>'HTML::Mason::FakeApache=HASH(0x992bb70)', 'out_method',
>>>'CODE(0x992bb34)', 'interp', 'HTML::Mason::Interp=HASH(0x9865a60)',
>>>'comp', '/', 'args', 'ARRAY(0x8c4e3cc)', 'container',
>>>'HASH(0x992bc84)') called at
>>>/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 265
>>>Class::Container::call_method('HTML::Mason::Interp=HASH(0x9865a60)',
>>>'request', 'new', 'interp', 'HTML::Mason::Interp=HASH(0x9865a60)',
>>>'comp', '/', 'args', 'ARRAY(0x8c4e3cc)', 'container',
>>>'HASH(0x992bc84)') called at
>>>/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 343
>>>Class::Container::create_delayed_object('interp',
>>>'HTML::Mason::Interp=HASH(0x9865a60)', 'comp', '/', 'args',
>>>'ARRAY(0x8c4e3cc)', 'container', 'HASH(0x992bc84)') called at
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 222
>>>HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x9865a60)',
>>>'comp', '/', 'args', 'ARRAY(0x8c4e3cc)') called at
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 216
>>>HTML::Mason::Interp::exec(undef, undef) called at
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 127
>>>eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 127
>>>HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x984ea60)',
>>>'HASH(0x99051e8)') called at
>>>/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 76
>>>HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x984ea60)',
>>>'CGI=HASH(0x98c4224)') called at standalone_httpd line 126
>>>eval {...} at standalone_httpd line 126
>>>RT::Mason::main_loop(8080) called at standalone_httpd line 62
>>>
>>>
>>>Some other information:
>>>cjl:~ # rpm -q mod_perl
>>>mod_perl-1.27-50
>>>cjl:~ # rpm -q apache
>>>apache-1.3.26-163
>>>cjl:~ # rpm -q -a | grep -i mysql
>>>MySQL-shared-compat-4.1.7-0
>>>MySQL-client-4.1.7-0
>>>MySQL-devel-4.1.7-0
>>>MySQL-server-4.1.7-0
>>>
>>><VirtualHost *>
>>>    ServerName ....
>>>    DocumentRoot /srv/rt3/html
>>>    AddDefaultCharset UTF-8
>>>
>>>    PerlModule Apache::DBI
>>>    PerlRequire /usr/local/bin/webmux.pl
>>>
>>>    <Location />
>>>        SetHandler perl-script
>>>        PerlHandler RT::Mason
>>>    </Location>
>>>    LogLevel debug
>>>    CustomLog /var/log/httpd/support-access_log combined
>>>    ErrorLog /var/log/httpd/support-error_log
>>></VirtualHost>
>>>
>>>
>>>according to make testdeps, i have all required dependancies.
>>>
>>>any help would be appreciated.
>>>
>>>Gavin
>>>
>>
>>
> 
> 