[rt-users] request for Approvals queue help

[Michelle L. Murillo]

Hi,

I am having problems setting up Approvals. I have read the manual 
referring to this and all of the applicable newsgroup postings and have 
not been able to figure out why it is not working.

We are set up as follows:

RT 3.0.8
Perl  5.8.0 (please, I hope this is problem is not related to this?)
RHEL AS 3.0
Apache 2.048
fastcgi
MySQL 4.0.18

I created a queue (called testing_queue)
- I added a "approval scrip" local to this queue as indicated in the doc:
On Create
CreateTickets
TransactionCreate
Template "ticket approval" (a local template to the queue testing_queue)

My template "ticket approval" looks like this:
===Create-Ticket
Subject:Ticket waiting for approval {$Tickets{'TOP'}->Subject}
Depended-On-By:TOP
Queue:Approvals
Type:Approval
Content: Someone has created a ticket, you should review and approve,so 
they can finish their work.
ENDOFCONTENT

Absolutely nothing happens. I checked the log files and there are no 
errors that seem to pertain to this - but what I did notice is that the 
"approval scrip" never runs. It is scrip #16 - I can see that all of the 
other global scrips (on create, autoreply...etc.) have run and that I 
receive all of the subsequent emails...

Any pointers to point me in a new direction to figure this out?

TIA!
Michelle


-- 
Michelle L. Murillo
Data Manager
LTER Network Office
UNM Biology Department                  Email: mmurillo at lternet.edu
MSC03 2020                              WWW:   http://www.lternet.edu
1 University of New Mexico              Phone: (505) 277-2578
Albuquerque, NM 87131-0001              FAX:   (505) 277-2541
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