[rt-users] RT Home Display - Modify display to include all tickets?

[Rick Measham]

A while back (Tue, 12 Oct 2004) I posted a hack that adds a 'Top 10
highest priority tickets owned by others' to your home page.

It should be in the archives or mail me off-list and I'll send it to
you.

Cheers!
Rick Measham

On Wed, 2004-12-08 at 16:19, Patrick W. Thompson wrote:
> Is there a way to modify RT to allow showing all tickets that are
> associated with a particular queue regardless of the owner?  In other
> words, we have a groups of staff that work different shifts.  When one
> technician ends his shift and was working on a particular issue or
> project, he writes the appropriate data into the ticket.  Whoever the
> next technician that may come in should be able to see all tickets
> that are associated with that queue and pick up the priority ones that
> need to continue on.   I know they could do a search but it would be
> nicer if they were displayed on the main screen.  Maybe just have a
> “special” user that could see them all and then have a “ticket center
> computer” logged in at all times at that user?
> 
>  
> 
> Just having the technician assign it to someone else leaves chance for
> failure if that particular technician calls in sick or happens to be
> on vacation.
> 
>  
> 
> Thanks in advance for any input.
> 
> Patrick
> 
>  
> 
> 
> 
> ______________________________________________________________________
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: This is a digitally signed message part
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20041208/fb8c7347/attachment.sig>