[rt-users] New user a few questions

[Andy Harrison]

> 1. Would like to setup auto ticket generation via email. Specifically
> have my network monitor (nagios) auto generate trouble tickets via
> email. I have read vague things about auto ticket generation being
> possible via google just nothing like a howto. If this is in the docs
> somewhere please point me to it and I will go from there.

This is what rt-mailgate does.
http://wiki.bestpractical.com/index.cgi?ManualInstallation

For example, my alias uses:
|/usr/local/rt3/bin/rt-mailgate --queue $DEFAULT --action correspond
--url http://localhost

...which handles messages sent to rt-somequeue at example.com

> 2. Escalation of a trouble ticket or notification the ticket is not
> complete after a certain amount of time? Again if this is in the docs
> please point me to it.

rt-crontool
http://wiki.bestpractical.com/index.cgi?UseRtCrontool

or 

http://wiki.bestpractical.com/index.cgi?UseRtReminder

or

rt-escalate: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

-- 
Andy Harrison