[rt-users] Make CC list persistent

[Ruslan U. Zakirov]

IMHO you didn't read http://wiki.bestpractical.com/index.cgi?Rights
AFAIK: Only ModifyTicket do what you want.

Pei Ku wrote:
> Hi,
>  
> I noticed that when a user creates a new ticket, the email addresses he specifies in the cc/AdminCC lists persist through the life of the ticket (unless they are modified by users with more powerful rights like ModifyTicket).
>  
> However, if the user (who has ReplyTicket right) wants to add additional email addresses to the cc list during a subsequent reply to the ticket, the changes made to cc only applies to that reply, not subsequent replies.
>  
> I could grant ModifyTicket to a regular user, but that's too much power (I think) -- I don't want a regular user to be able to change Owner of the ticket, for example.
>  
> Is there another right that allows a ticket requester to make persistent changes to the cc list when replying to a ticket?
>  
> thanks
>  
> Pei
> 
> 
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