[rt-users] choosing template on the fly - part 2

[Ruslan U. Zakirov]

Dimitry Faynerman wrote:
> Hello,
> 
> Here's the original discussion about selecting template based on user's
> language:
> 
> http://lists.bestpractical.com/pipermail/rt-users/2004-May/023084.html
> 
> and here's the solution posted on wiki:
> 
> http://wiki.bestpractical.com/index.cgi?action=revisions&page_id=ChooseTempl
> ateByUserLang&revision_id=-1
> 
> this worked fine as long as tickets were created from RT.
> However, now we need to create tickets by mail. We have separate scripts for
> sending email for different languages.
> 
> So what I did was added a line to email header:
> 
>             "X-RT-LANG" => "ja",
> 
> so that I could see which language to use. Then in the
> RT::Interface::Email::CreateUser I use something like this:
> 
> 
>        my ($Val, $Message) =
>           $NewUser->Create(Name => ($Username || $Address),
>                        EmailAddress => $Address,
>                        RealName => $Name,
>                        Password => undef,
>                        Privileged => 0,
>                        Comments => 'Autocreated on ticket submission',
>                        Lang => $ParsedRTLang
>                       );
> 
> 
> so the user's language is setup as passed in the email header, and I
> expected that that would be enough to force RT to use template selection
> described in part 1.
> 
> However, for some reason it doesn't work. It seems to me that SendMail.pm is
> not even being called when a ticket gets created from email. Is that true,
> and if so what can I do about this?
Don't understand why SendMail.pm should be called on create? Do you mean 
AutoReply scrip?

> 
> Thanks,
> 
> Dimitry
> 
> 
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