[rt-users] Rights issue - seeing queues

[Ruslan U. Zakirov]

Read http://wiki.bestpractical.com/?Rights
You should grant ShowTicket to owner _role_.

Chris Mason wrote:
> In our application or RT, we would like users to see only the tickets they
> own as assigned by the person in charge of that queue. The idea is that the
> user selects the queue and see a list of tickets they own, but does not see
> what tickets are assigned to other users. We are working with third party
> contractors and do not want each contractor to see what the oterh
> contractors are assigned or working on.
> 
> I can’t find a way to do this with the current permissions, ShowTicket
> allows the user to see every ticket, and removing it prevents the user
> seeing any tickets.  Even though the user owns the ticket, trying to access
> it results in: "No permission to view ticket". I would have thought the
> owner of a ticket should be able to view it.
> 
>  Any ideas?
> 
> We are using RT 3.0.9
> 
> Chris Mason
> masonc at masonc.com
> Box 340, The Valley, Anguilla, British West Indies
> Tel. (264) 497-5670 - Cell: (264) 235-5670 - Also (305)-735-3483   
> Fax: (264) 497-8463 - US Fax (815)301-9759
> Yahoo IM: netconcepts_anguilla at yahoo.com
>